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김정선 ( Kim Jeong-Seon ) - 건양대학교 보건복지대학원 병원관리학과
김진경 ( Kim Jin-Kyung ) - 건양대학교 의과학대학 병원관리학과
한우석 ( Han Woo-Sok ) - 건양대학교 의과학대학 병원관리학과
심문숙 ( Shim Moon-Sook ) - 건양대학교 의과대학 간호학과
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Abstract
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Purpose: The purpose of this study is to evaluate the work environment and job satisfaction of hospital workers and to assess their effects on quality of services under the national long-term care hospital evaluation (hereafter, national evaluation), which has implemented since 2008.
Methods: A self-administered survey was conducted on 178 hospital workers’ at 18 hospitals in Chungcheong province, Korea. Survey questionnaires include questions about respondent’ awareness of the national evaluation and any change in work environment and job satisfaction under the national evaluation. We used a path analysis to assess the effects of work environment and job satisfaction on quality of services.
Results: Results showed that the effects of the national evaluation on work environment and job satisfaction were positive, which, in turn, leads to better quality of services. Improvements in the work environment under the national evaluation have resulted in increased job satisfaction. High scores for job satisfaction showed a significant association with the quality of services provided in long-term care hospitals. In addition, the national evaluation itself had a positive effect on improving quality of services.
Conclusions: In order to facilitate quality improvement activities under the national evaluation, it is suggested that workers be provided with education and training. Continuous efforts to improve work environment and to enhance job satisfaction would lead to provision of better quality of services in long-term care hospitals.
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KeyWords
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요양병원, 근무환경, 직무만족, 서비스 질
Hospitals, Quality improvement, Facility regulation and control, Job satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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